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Service Guarantee from ADCB

Service Guarantee from ADCB

You trust us with your lifes earnings and ambitions. Naturally, our services must match up to your trust. To do so, we now offer you a guaranteed decision to your applications within 3 working days for the following products:

  • Credit Card
  • Personal Loans
  • Bank Accounts

To ensure that we track your application and the timelines in an efficient manner, please send us an SMS:

  • Credit Card: SMS C to 2626
  • Account: SMS A to 2626
  • Personal Loan: SMS P to 2626

In case we are not able to meet your request in the promised timeframe, you will earn 5000 TouchPoints as compensation. No questions asked.


Click here for Terms and Conditions.


Replacement of Credit Card


Customers requesting for Credit Card replacement by calling the Contact Centre or visiting the branch will qualify for Service Guarantee.

As part of our Service Guarantee promise for customers, our commitment is to deliver the replacement card by courier within 4 working days. In case, we fail to deliver on our promise, we will reward our customers with 5,000 TouchPoints as a compensation.


Click here for Terms and Conditions.

  • Chat
  • Call
  • Location

Click here to chat with an ADCB customer service agent.

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